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Customer Service

 

HOW MAY WE HELP YOU?

Please find answers below to frequently asked questions. If at anytime you need further assistance , our concierge is standing by to assist you. You may email
Information@empireequestrianlabel.co

 

SHIPPING AND DELIVERY

 

AUSTRALIAN SHIPPING COSTS

 

  Sachel Parcel Post Express Post
Small

Up to 500g

$8.95

$11.95

Medium

500g to 1kg

$12.20

$15.70

Large

1kg to 3kg

$15.35

$19.35

FREE SHIPPING IF YOU SPEND MORE THEN $150 AUSTRALIA ONLY!

  • If you spend $150 or more you get free standard shipping to anywhere in australia.
  • This only applys to Australia ONLY!
  • This deal will automatically be applied at check out.

AUSTRALALIAN DELIVERY

 Sending to same state:

  • Metro – up to 2 business days
  • Country – up to 5 business days

Sending interstate:

  • Metro – up to 3-6 business days, depending on lodgement and destination points
  • Country – Please ask at your local Post Office

Express post 

  • Next business day delivery for metro areas

Please allow 1-2 bussiness days for your order to be processed.

INTERNATIONAL SHIPPING COSTS

STANDARD 

New Zealand

  • 250 x 353mm Up to 500g = $18.20  
  • 265 x 379mm Up to 1kg = $24.40
  • 250 x 405mm Up to 2kg = $35.20

China

  • 250 x 353mm Up to 500g = $21.20 
  • 265 x 379mm Up to 1kg= $33.50
  • 250 x 405mm Up to 2kg = $56.65

Rest of Asia*

  • 250 x 353mm Up to 500g  = $22.00 
  • 265 x 379mm Up to 1kg = $34.30
  • 250 x 405mm Up to 2kg = $57.45 

US & Canada

  • 250 x 353mm Up to 500g = $24.00 
  • 265 x 379mm Up to 1kg = $37.70 
  • 250 x 405mm Up to 2kg = $61.40 

UK & Ireland 

  • 250 x 353mm Up to 500g = $28.20 
  • 265 x 379mm Up to 1kg = $41.90
  • 250 x 405mm Up to 2kg = $65.60

STANDARD DELIVERY ONLY AVALABLE FOR INTERNATIONAL ORDER'S

 

INTERNATIONAL DELIVERY

DELIVERY 

  • Up to 20kg = 6+ business days
  • please allow 1-2 bussiness days for your order to be processed

AUSTRALIAN & INTERNATIONAL RETURNS OR EXCHANGES

RETURNS AND EXCHANGE POLICY

DO YOU HAVE A RETURN OR EXCHANGE? Please download the  Return & Exchange form and complete the required steps! 

To exchange an item, the product MUST be in original condition with all labels attached and in correct original packaging and returned within 14 days of purchase. To exchange an item, you need to complete the form given to you in the above link.

If you have a faulty item, we ask that you please contact us at returns@empireequestrianlabel.co and attach photos so that we can assess the fault. This allows us to ensure our products are made to the high standard that we pride ourselves on.

Returns will not be accepted for change of mind or if the item is not suitable. Refunds will be provided if a product is faulty and Empire Equestrian does not have a suitable replacement. Providing a refund is at the discretion of EMPIRE EQUESTRIAN LABEL.

Customers are responsible for the return shipping charge.


TRACKING YOUR ORDER

 
  • Once your product has been processed your will recieve a tracking number sent to your email.
  • If you would like to track your order please head to AUSTRALIA POST WEBSITE link down below.

https://auspost.com.au/mypost/track/#/search


PAYMENT OPTIONS

 

SALES TAX & GST

 
  • All sales TAX & GST is already added onto our products price.
  • so our customers are not misleaded.

SHOPPING SITE SECURITY

 

Spend less time worrying about your security and more time dedicated to growing your business with shopping site security’s flexible 
managed services that can support your existing security investments. This includes security architecture, key vendor technologies and cloud applications.